How do I make a booking? 

 

To secure our services, please select your desired character and party package, then complete our online booking form. Upon receipt of your booking, we will promptly send you a confirmation email. Please note that a non-refundable deposit of $50 is required to secure your reservation. A 15% surcharge will be applied for all public holiday bookings. 

​

What payment methods do you accept? 

 

We offer the convenience of payment through Bank Transfer, credit card, or PayPal. However, please be aware that your booking will only be considered reserved once we have received the $50 deposit. The remaining balance must be settled no later than 7 days prior to your party date. We do not accept cash payments.

​

What is your cancellation policy? 

 

Should you wish to cancel your booking with more than 7 days' notice, you are eligible for a refund, minus the deposit. Change of dates is free of charge, subject to availability.

​

Where do you provide your services? 

 

We proudly serve all areas of Brisbane and the Gold Coast. While we are open to accommodating requests outside of these regions, please be aware that additional travel fees may apply.

​

Can I host a party outdoors?

 

Absolutely! Outdoor parties are welcome, provided the space is dry, shaded, and safe for children. Some games may involve sitting on the ground, so we recommend having a picnic rug or blanket available. Please note: If you are planning an outdoor party, you must have an indoor backup option in case of rain or extreme weather. Our performers cannot entertain in wet, muddy, or unsafe conditions. No refunds will be issued for cancellations due to weather, so having a backup space is essential.

​

When should I schedule the performer's arrival? 

 

We recommend having your performer arrive at least 30 minutes after your guests' arrival to ensure a smooth and enjoyable experience for all.

​

How many children should I invite? 

 

Please observe the specified maximum number of children for each party package. As some of our packages include balloon twisting and face painting, adherence to these limits ensures our entertainer can complete all activities within the designated time. In the event that your party exceeds the maximum number of children, please be aware that not all participants may be accommodated. We kindly request that you adhere to the maximum guest count.

​

What if parents bring younger siblings?

If younger siblings are attending but will not be active participants in the entertainment, there’s no need to include them in your overall guest count. However, we do recommend informing parents that our entertainment is capped at a specific number of children, to avoid any disappointment on the day. It is the responsibility of the party host to ensure the maximum child count is respected.

​

Do I need to be present during the party? 

 

For the duration of the party, we require at least one responsible adult to be present. While our performers are adept at engaging children, we do not assume responsibility for managing unruly or rowdy behavior. Please be aware that any damage to the performer's costume caused by a child will result in applicable charges.

​

What age groups are your parties suitable for? 

 

Our parties are designed to cater to children between the ages of 3 and 10. However, participants of all ages, including adults, are known to thoroughly enjoy our events.

​

Can I request a specific performer? 

 

We do not offer the option for clients to select specific performers. This is due to scheduling constraints. Rest assured, all our performers are highly trained professionals who are committed to delivering a magical experience from start to finish.

​

How should I prepare for your visit?

 

To optimise the enjoyment of our activities, please ensure you have an adequately sized area for party games. We suggest serving food either before or after our visit, or alternatively, after our performer has completed the interactive activities and moved on to balloon twisting or face painting. For packages including face painting, kindly provide one chair per performer and a table. Ensure that all pets are securely put away during our visit. To maintain the magical atmosphere, we kindly request that children are not present during the character's arrival and departure, as we strive to preserve the enchantment.

​

What if there are two birthday children?

 

An additional $5 surcharge applies to cover the extra keepsake tiara for the second birthday child.

​

Face Painting Disclaimer

We use high-quality, gentle products designed for children’s skin. However, face painting is not recommended for children with allergies or sensitive skin. Participation is recommended for ages 3 and up. Our performers will only paint children who are willing and able to sit still. To ensure all guests get a turn, we offer a small selection of simple, quick designs. If you’re after more detailed or elaborate artwork, we recommend hiring a dedicated face painter separately.

​

Are boys welcome to attend? 

 

Absolutely! Our parties are designed to delight children of all genders, and boys thoroughly enjoy our events.

​

Do you exclusively attend parties? 

 

No, we offer our services for a wide range of events beyond parties. Whether it's private functions, weddings, mall visits, school events, or any other occasion, we are available to cater to your specific needs. Feel free to contact us for a personalized quote for your next event.​

​

Where can I find your terms and conditions? 

 

For a comprehensive understanding of our policies and guidelines, please visit our dedicated Terms and Conditions page before making a booking.