TERMS AND CONDITIONS
Please read the terms and conditions carefully to acknowledge your understanding and acceptance of these terms. By using our services, the client agrees to the terms and conditions outlined in this document. If the client does not agree with these terms, please do not use our services.
Once you confirm your booking details, a non-refundable $40 deposit is to be made to secure your booking. Your booking is not confirmed until the deposit is made. The remaining balance is to be paid no later than 7 days prior to your event. Payments can be made via bank transfer, PayPal or credit card. We do not accept cash payments on the day of the event. If the client fails to make payments before the due date, the event will be cancelled.
CANCELLATIONS AND REFUNDS
If a cancellation is made by the client no later than 7 days prior to the event, the client is entitled to a refund, minus the $40 deposit. Change of date requests are free of charge, depending on availability. If a cancellation is made by My Royal Party, the client will be offered an alternative date. If the client does not wish to reschedule, they are entitled to a full refund.
Once the performer has completed the event and left the venue no refunds will be given, unless in the event of an extreme circumstance.
If the client’s party cannot go ahead due to a Covid-19 lockdown by the QLD government, the party can be rescheduled to a later date upon availability. If we are unable to reschedule the client’s party, the client is entitled to a full refund. Please take note of the QLD government's latest restrictions on private household gatherings. It is the client’s responsibility to make sure their party adheres to these restrictions.
My Royal Party will not disclose any personal information, such as addresses, phone numbers, email addresses or any other information deemed confidential that becomes available to My Royal Party.
My Royal Party may sometimes film or photograph events for promotional and social media content. If the client does not wish to be featured in any photo/videos, they must notify My Royal Party before the day of event. If no such notification is given, the client allows photos/ videos from their event to be used in promotional and other business related material.
It is the clients responsibility to provide a safe and comfortable environment for their event. If a party is outdoors, a dry and shaded area must be provided. Please provide a blanket or rug if the party is on grass or dirt as this can stain the performers costume. Please have an indoor option as a back up plan in case rain occurs on the day. No refunds will be granted if rain falls on the day of the clients event.
INSURANCE AND LIABILITY
All of our performers are covered by public liability insurance. This insurance policy covers solely the performer and no other child or adult at the clients event. My Royal Party is not liable for any injuries, losses or damages that occur on the day of the event.
If the client or any child, adult or pet at the event rips, stains or soils the performers costume, the client will be held responsible for the cost of damages and will be billed accordingly.
My Royal Party only uses the safest products for our activities. If a child is allergic to face paint, glitter, latex, acrylics or cosmetics, it is the responsibility of the client, parents or guardians to inform My Royal Party. My Royal Party is not responsible for any allergic reactions that may occur on the day of the event.
HEALTH AND SAFETY
My Royal Party provides activities that require the performer to be up close and interactive with children. If a child is seriously sick (contagious cold or flu) or has lice, the performer has the right to refuse activities such as face painting and makeovers to that particular child.
We service Brisbane and Gold Coast areas. Anywhere that is more than 30km from our offices (Kangaroo Point and Broadbeach) will require an additional travel fee. We charge $1.00 per every kilometre over 30km. This will be added to your invoice.
ARRIVAL AND DEPARTURE
The performer will arrive by car. My Royal Party asks that the children are not present for the arrival and departure of the performer as this ruins the illusion. The client must make sure there is adequate parking available for the performer.
The client is to provide one chair per performer and one table if there is face painting. Please make sure all pets are put away for the duration of the performers visit. The client understands that at least one adult is to be present at all times during the event. The performer is trained to keep the children engaged, however any unruly or rowdy children will require extra adult attention. We recommend serving food before or after the performer’s visit. Alternatively, you can serve food after the performer has finished all of the interactive activities and has moved on to balloon twisting/ face painting.