How do I make a booking?

 

To secure our services, please select your desired character and party package, then complete our online booking form. Upon receipt of your booking, we will promptly send you a confirmation email. Please note that a non-refundable deposit of $250 is required to secure your reservation. A 15% surcharge will be applied for all public holiday bookings. 

 

What payment methods do you accept?

 

We offer the convenience of payment through bank transfer, credit card, or PayPal. However, please be aware that your booking will only be considered reserved once we have received the $250 deposit. The remaining balance must be settled no later than 7 days prior to your party date. We do not accept cash payments.

 

What is your cancellation policy?

 

Should you wish to cancel your booking you forfeit the $250 deposit. Change of dates will incur a $50 charge, subject to availability.

 

What times are available for bookings?

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We offer the following time slots for venue party bookings on weekends: 10:00 AM, 12:30 PM, and 3:00 PM. On weekdays, we have a time slot available at 4:30 PM. Please keep in mind that these time slots are subject to change if there are other events already booked. 

 

Where is your venue location and is parking available?

 

We are located at 24 Martin St Fortitude Valley (Shop 1). There is free parking available onsite. It's important to note that our venue operates by appointment only, and we do not accommodate walk-ins.

 

How many children should I invite? 

 

Please observe the specified maximum number of children for each party package. All children aged 1-12, including the birthday child, are considered part of the total guest count upon entry. Please ensure your party adheres to the maximum guest limit specified in your booking. Additional siblings or uninvited guests beyond this limit will either incur charges or be denied entry to the venue. Our venue has a maximum capacity of 20 children.

 

Will I receive a refund for no-show guests?

 

We do not offer refunds for guests who do not attend your event. Our advanced preparations and commitment to delivering quality services require us to account for resources and arrangements made, regardless of guest attendance.

 

If I have fewer children attending than the children included in the base price, will it cost the same?

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Yes, the cost remains the same regardless if you have fewer children in attendance. Our pricing structure is designed to cover various event-related expenses, including venue rental, staffing, and supplies, which are consistent regardless if there are fewer children present.

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Are adults allowed to stay?

 

We recommend at least one responsible adult to be present. Due to the limited capacity of our venue, we can only host a limited number of adults onsite throughout the party. We offer a small sitting area for those who stay (comfortably seating 8-10 adults), while others are encouraged to drop off and pick-up. Our venue is part of the Central Brunswick precinct- conveniently surrounded by cafes and dining options, providing parents with a pleasant waiting experience.

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What food do you serve?  

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You can view our party menu here. It's worth noting that our establishment is nut-free, and a we do not serve hot food.

For the comfort and safety of all our guests, we kindly request that no outside food be brought onsite, with the sole exception of cakes or cupcakes, when applicable. 

In the spirit of ensuring a safe and enjoyable experience for everyone, if there are any allergies among our guests, we would greatly appreciate being informed well in advance. Your cooperation in this matter is sincerely valued.

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Can I bring a cake?

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We recommend cupcakes for ease and cleanliness, but if you choose to bring a cake, our host will happily take care of the cutting and serving for you.

 

What can I expect on the day? 

 

On the day of your event, the birthday child’s parent or guardian may arrive 10 minutes early to drop off any supplies or cake. Guests should arrive at the party start time, with a short grace period before the princess’s grand entrance. Once entertainment begins, you can sit back and enjoy the celebration. Toward the end, doors will reopen for parents to return, take photos, and collect their children. The experience is designed to be smooth, stress-free, and magical for everyone.

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What age groups are your parties suitable for?

 

Our parties are designed to cater to children between the ages of 3 and 10. However, participants of all ages, including adults, are known to thoroughly enjoy our events.

 

How do we shop at your princess boutique?

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Shopping at our princess boutique is easy and convenient. As parents drop off their children for the event, they are welcome to browse and purchase items from our boutique, which includes princess dresses, tiaras, wands, and hair accessories. For your convenience and security, we accept card payments exclusively, as we do not carry any cash on-site

 

What’s included in your Royal Experience add-on?

 

The Royal Experience is a magical 30-minute add-on before your party, featuring a private royal makeover for the birthday child. They’ll enjoy a special meet-and-greet with their chosen character, receive a princess dress and magic wand, and be pampered with glitter hairspray, cheek shimmer, nail polish, and lip gloss. This exclusive upgrade creates unforgettable memories and is available with any of our party packages.

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What if there are two birthday children?

 

An additional $10 surcharge applies to cover the extra keepsake tiara and sash for the second birthday child.

 

Can I request a specific performer?

 

We do not offer the option for clients to select specific performers. This is due to scheduling constraints. Rest assured, all our performers are highly trained professionals who are committed to delivering a magical experience from start to finish.

 

Are boys welcome to attend?

 

Absolutely! Our parties are designed to delight children of all genders, and boys thoroughly enjoy our events.

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Face Painting Disclaimer

We use high-quality, gentle products designed for children’s skin. However, face painting is not recommended for children with allergies or sensitive skin. Participation is recommended for ages 3 and up.

Our performers will only paint children who are willing and able to sit still. To ensure all guests get a turn, we offer a small selection of simple, quick designs. If you’re after more detailed or elaborate artwork, we recommend hiring a dedicated face painter separately.

 

Where can I find your terms and conditions?

 

For a comprehensive understanding of our policies and guidelines, please visit our dedicated Terms and Conditions page before making a booking.